Zibraan Kazi appointed director of operations at JW Marriott Kolkata

JW Marriott Kolkata announced the appointment of Zibraan Kazi as its new director of operations. With a career spanning over 15 years in the hospitality industry, Kazi brings a wealth of experience and operational expertise to his new role.

Kazi’s journey in hospitality has been marked by his passion for excellence, operational finesse, and delivering memorable guest experiences. Prior to joining JW Marriott Kolkata, he held key leadership roles at some of the most prestigious luxury hotels, where he was instrumental in driving guest satisfaction, optimizing operations, and achieving business excellence.

Most recently, Kazi was associated with the Renaissance Bengaluru Race Course Hotel. Kazi has also worked with other brands like St. Regis Mumbai and Grand Mercure Bengaluru Gopalan Mall (Accor Group). He has been pivotal in driving guest satisfaction scores, managing large teams, and ensuring smooth hotel operations. His leadership in pre-opening roles, vendor management, and staff development has been highly regarded throughout his career.

In addition to his professional achievements, Kazi holds a bachelor's degree in hotel management from the Dadar Institute of Hotel Management Mumbai (2007) and an MBA in sales & marketing from Sikkim Manipal University (2012).

In his new capacity, Kazi will oversee the hotel’s day-to-day operations, ensuring the highest standards of service while elevating the guest experience. With his strategic vision and hands-on approach, he is poised to further solidify JW Marriott Kolkata’s position as a premier luxury destination.

Commenting on his appointment, Kazi said, "I am honoured to take on this role at JW Marriott Kolkata, a property renowned for its unwavering commitment to excellence and guest satisfaction. I look forward to collaborating with the talented team here to raise the bar in luxury hospitality and create experiences that guests will cherish forever."